Nick Dougan

As Practice Director, Nick’s role at Cleveland is to manage the support functions and to help the firm focus on and achieve its business objectives. 

He has been working in management roles in professional service firms since 1997, having previously been an officer in the Army, and having managed a large agricultural trade show, the Royal Highland Show.  He has worked with a number of Patent and Trade Mark firms and firms of solicitors in both permanent positions and as a consultant.

He is committed to helping Cleveland achieve the highest possible levels of client service and is always happy to talk to clients and others who have comments or observations, be they good or bad, on the firm’s client service.

Additional information

Joined Cleveland in 2015

Specialisms

Business management
Performance metrics & performance improvement
Change management Client service)

Qualifications

BA Modern History, Durham University

MBA (with Distinction), Warwick Business School

Chartered Secretary (former)

Memberships

Legal Practice Management Association
Institute of Directors